At Farzam Trading, customer satisfaction is our top priority. If you receive a product that is damaged or incorrect, we are happy to assist with a return and replacement.

Eligibility for Return:

• To be eligible for a return, the product must be found to be damaged or incorrect upon delivery.
• The product must be in its original packaging and unused.
• We require photographic evidence showing the product’s condition, including clear images of any damages or incorrect items, to assess the situation.

Return Process:

1. Contact Us: If you receive a damaged or incorrect product, please reach out to us at [your contact email] or call us at +971561499084 within 7 days of receiving your order.
2. Provide Photos: To expedite the process, please provide clear photographs of the item, highlighting the damage or error.
3. Review: Once we receive your photos, we will verify the issue and approve your return if eligible.
4. Replacement: If your return is approved, we will send you a replacement product at no additional cost.

Exclusions:

• Custom orders and items that have been used or altered are not eligible for return.

Shipping Costs:

• If the return is due to an error on our part (damaged or incorrect product), we will cover the shipping costs for the replacement.

If you have any questions about our return policy or need assistance with a return, feel free to contact our customer service team.

Thank you for choosing Farzam Trading!